Refund policy

Returns Policy

We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your item, we offer a straightforward return policy to help ensure a positive shopping experience.

Eligibility for Returns:

Items must be returned within 14 days of the purchase date.

All returned items must be unworn, unwashed, and in their original condition, including tags and packaging.

If a product was purchased as part of a set, bundle, or multipack, please ensure all items are returned together as we cannot complete part-returns or exchanges.

Sale items and gift cards are non-refundable.

How to Return:

1. To initiate a return, please contact our Customer Service team at info@tinytuzu.com with your order details.

2. Once your return is approved, we will provide you with the return shipping address.

Return Shipping Costs:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Original shipping fees are non-refundable.

Refund Process:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tinytuzu.com.

Exchanges:

If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item.